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Keyboard shortcuts
Every page of the site has keyboard shortcuts. Press ? on any page to see that page's keys. They work when you are not typing in a field and no dialog is open.
Turning them off
Keys on their own (such as j or e) can be pressed by accident, and they get in the way of speech input. Turn them off with the Single-key shortcuts switch in the ? sheet, or in webmail under Settings → Keyboard shortcuts. In the admin panel, the keyboard button at the top opens the sheet even when they are off. The choice is kept in this browser, for every page of the site.
Ctrl+Enter (⌘+Enter on a Mac) to send works always: in webmail's editor, in the help desk and in any form.
Webmail
Moving around
| Key | Does |
|---|
| j / k | next / previous message; in the list, moves the cursor (a bar at the row's left) |
| o or Enter | open the message at the cursor |
| u | back to the list (the cursor stays on that message) |
| n / p | next / previous message in an open conversation |
| / | search |
Selecting
| Key | Does |
|---|
| x | select or unselect the open message, or the one at the cursor |
| * then a | select every message shown |
| * then n | select none |
| * then r | select the read ones |
| * then u | select the unread ones |
Acting
These act on the open conversation; otherwise on the selected messages; otherwise on the message at the cursor.
| Key | Does |
|---|
| r, a, f | reply, reply all, forward (an open message) |
| e | archive |
| [ / ] | archive and open the previous / next message |
| # or Delete | delete (in Trash: delete for good) |
| ! | move to Junk |
| v | move to a folder: type part of its name, then Enter |
| b | snooze |
| s | star or unstar |
| Shift+I / Shift+U | mark read / unread |
| z | undo the last move (archive, delete, junk, move) |
Writing
| Key | Does |
|---|
| c | write a new message |
| Ctrl+Enter / ⌘+Enter | send |
Going to
| Key | Does |
|---|
| g then i, t, d, a, j | Inbox, Sent, Drafts, Archive, Junk |
| g then f | any folder (type part of its name) |
| g then c | Contacts |
| g then k | Calendar |
| g then n | Notes |
| g then h | Help and support |
| g then s | Settings |
Calendar
| Key | Does |
|---|
| t | today |
| j or n / k or p | later / earlier (next month, week or day) |
| m, w, d, a | month, week, day, agenda |
| c | new event |
Notes
| Key | Does |
|---|
| c | new note |
| / | search notes |
| j / k | next / previous note (Enter opens it) |
| e | edit the open note |
| u | back to the list |
| Ctrl+Enter / ⌘+Enter | save |
| Key | Does |
|---|
| j / k | next / previous contact (Enter opens it) |
| c | new contact |
| Shift+C | new group |
| / | search contacts |
Admin panel and team manager
| Key | Does |
|---|
| g then a letter | go to a page: the ? sheet lists them (g o overview, g h help desk, g s settings, g t teams, ...) |
| g then g | any page: type part of its name |
| j / k | next / previous row of a table (Enter opens it) |
| / | the page's search box |
| Ctrl+Enter / ⌘+Enter | save or send the form you are in |
On a help desk ticket:
Forums, wiki and your account page
| Key | Does |
|---|
| j / k | next / previous forum, topic, post, page or item (Enter opens it) |
| c or r | start a topic, reply, or a new wiki page |
| u | up a level |
| / | search |
| e, h | on a wiki page: edit it, its history |