Deleting mailboxes and accounts

Mailboxes (Mailocity) and Zappocity accounts can be deleted by the people who own them, by a team's owners and admins (mailboxes), and by staff.

The grace period

A deletion waits for the grace period (14 days by default; set it in the Zappocity panel under Settings → Signup, deletionGraceDays, 0 to 90). Until then everything works as before, so the owner can take out what they want to keep, and the deletion can be cancelled. Then the hourly run deletes it. Staff and team admins can also delete a mailbox at once; a grace period of 0 makes every deletion immediate.

Mailboxes

Deleting a mailbox removes it and everything in it: mail, folders, aliases, calendars, contacts, tasks, filters, app passwords, sessions and shares. Its mail files are removed from the disk. A line stays in the team's Deleted mailboxes (address, who asked, when).

Users: webmail Settings → Delete this mailbox, confirmed with the password (or, for a mailbox signed in to with a Zappocity account, by typing its address). Keep my mailbox cancels it.
Team owners and admins: Delete on the user's row in the team manager (type DELETE for after the grace period, NOW for at once); Keep cancels. Admins cannot delete an owner.
Staff: the same in the Mailocity panel, or corpsuite mailbox delete USER, corpsuite mailbox delete now USER, corpsuite mailbox restore USER; corpsuite tenant deleted-users TENANT lists what was deleted.

It is refused:

while the mailbox or its team is under a legal hold (lift it first; see Compliance archiving), and a deletion that comes due during a hold waits until it is lifted;
for the team's last owner while others are on the team (make someone else an owner first); staff may delete them anyway.

The compliance archive keeps its copies of the mailbox's mail for its retention period: deleting a mailbox does not delete archived mail.

Zappocity accounts

Deleting a Zappocity account erases it: the email address, name, password, profile and badges, two-step sign-in and security keys, sessions, sign-in history, invitations and memberships go. Records that must stay (invoices, the balance and points history, the audit log) keep a placeholder ("deleted") with none of those details. The email address can sign up again.

People: on the account page, Delete your account, confirmed with the password (or the email address for an account with passkeys only). Tick Also delete my Mailocity mailboxes to delete the mailboxes signed in to with the account on the same day; otherwise they stay and are signed in to with their own passwords. Keep my account cancels both.
Staff: Delete on the person's page (DELETE, NOW, or ALL for the mailboxes too), or corpsuite zappocity person delete PERSON-ID (... delete now, ... delete all), and zappocity person restore.

It is refused while the person is the only owner of an organization that has other members or products: make someone else an owner, or cancel its products, first.

Not yet

Deleting organizations and teams, and a download of one's own data before deleting (staff can make a legal export of a mailbox).